Streamlining supervision: technology usage in an agency setting

Supervision is the main responsibility of pretrial and probation officers. They check in with their participants, keep track of their whereabouts, monitor behaviors and help justice-involved individuals reintegrate into society. With so many different areas to juggle, it’s important to have an effective way to manage tasks. Corrisoft’s AIR® product suite provides agencies and supervisors with the technology to help streamline both their success and the success of participants in their programs.

Improve communication.

The New York City Criminal Justice Agency found three main reasons individuals fail to appear in court — forgetfulness, logistical issues and a distrust in the legal system. Corrisoft can help supervision agencies directly address these areas by providing individuals with a reliable means of communication and giving them valuable resources at their fingertips. If they are having logistical issues like their car being out of commission or the bus running late, they will be able to quickly communicate with their supervision officer to address the situation. When it comes to learning more about how the legal system works and what individuals can expect, our products can help connect participants to their supervisors and other resources to help them feel less nervous and anxious about the road ahead.

Monitor compliance with release and pretrial conditions.

The AIR® Dashboard provides agencies with rich data to be able to keep track of all of the individuals on your roster. With just one click, you’ll be able to see real-time tracking information, profiles, calendars and activity data. When you use AIR® products, you’ll have access to the Supervisor app, which allows you to see the same information on your desktop, tablet and phone. Having on-the-go access to this data allows you to ensure all individuals under your supervision are on track and following the terms of their release. This access enables you to provide support to other team members, attend meetings or participate in court hearings.

Step in to address noncompliance.

A great benefit of working with Corrisoft is AIR® Support. In addition to helping with technical, product-related issues, our team can help by stepping in and addressing participant noncompliance. When technical violations occur — like missing a meeting with an officer or not meeting curfew — the support team is there to immediately address the issue. All staff are trained to be respectful and non-accusatory in their interactions with participants, and will work to ensure technical violations are immediately addressed and, if possible, resolved.

If you’re ready to start streamlining the success of your agency and clients, the Corrisoft AIR® suite can help. Through easy, reliable communication and data collection, our products can help you improve the interactions between you and program participants, keep track of everyone in an organized fashion and address the root causes of technical violations in order to better improve the outcomes for justice-involved individuals.