Communication is vital to human existence. It helps build connections and relationships, share new information, and solve problems, among many other things. Supervision programs are no different.
As administrators, you schedule one-on-one calls, in-person meetings, home visits, workplace check-ins and more. Among all these tasks, one constant remains: communication with your participants. It sets expectations, clarifies program requirements, documents progress, allows you to work through challenges and builds a better understanding of someone’s circumstances.
What if there were a way to streamline communication? It’s possible with AIR®. Here’s what you need to know.AIR Mobile
An important aspect of communication is ensuring everyone has a device to communicate with, which is where the AIR Mobile comes into play. It provides participants with a reliable, functional device to make calls, send messages, and fill out questionnaires and assessments sent by administrators. Additionally, when in-person meetings aren’t a possibility, you can schedule video chats, giving you and your participants access to face-to-face communication remotely.
AIR Verify
AIR Verify is an app downloaded onto a participant’s personal device where administrators can send questionnaires, messages and schedule video chats with additional features like always on GPS and preschedule or randomly scheduled check-ins with facial recognition technology.
New updates to video conferencing!
Corrisoft’s software team is constantly looking for new ways to improve customer experiences, which is why we’re especially proud to introduce new video chat capabilities. Administrators can now record all video calls with timestamps and save them to participant profiles, creating an additional log of their communication with participants. This function is not available across all AIR tools.
This capability was designed to enhance how agencies take notes on participants, informing future calls, calendar requests, risk assessments, check-in questionnaires, and how frequently to follow up with individuals. And if your notes from a conversation are missing anything, you have the entire conversation, exactly as it occurred, at your fingertips. They can also be used to support new or reassigned administrators, allowing them to get to know and understand their new participants even before making contact, and reduce instances of miscommunication across departments and team members. Lastly, administrators have clear documentation for any situation that may arise.
The best part of the addition is that it’s included with the cost of your current Corrisoft plan – no matter what tools your organization uses. Our goal is to enhance what is already at your disposal.
If you have any questions about accessing and using this feature, please reach out to your support representative. And if you’re not a current customer and this sounds like a service you’d like to use, we’d love to talk to you.